Welcome to the Fortnightly Focus Blog

Creating a Shared Understanding of Quality in Your Business 

When you ask your team what quality means, don’t be surprised if you get a variety of answers. Some may equate it with luxury brands like Mercedes-Benz or Royal Doulton, while others may think of it simply as “getting the job done.” These...

In today’s complex business environment, leaders of small to medium enterprises (SMEs) need more than strategies and targets—they need a unifying compass. A Business Manifesto provides that compass. It’s more than a statement; it’s a declaration of what your business stands for, the values you live ...

If you’ve ever welcomed a new customer thanks to a referral from an existing one—you know how powerful word of mouth can be. But relying on chance and goodwill alone isn’t a strategy. It’s time to get intentional.

A simple but proactive referral strategy can help you consistently attract the right ...

A cluttered workspace can clutter the mind, and worse, it can signal disorganization to your team.

As a business leader, your environment silently communicates what you value. A streamlined and inspiring workspace boosts your productivity and sets the tone for your entire organization.

Think of yo...

When things go wrong in a business, the instinct to assign blame can be substantial. However, in a blame culture, employees avoid taking risks, hide mistakes, and fear speaking up.  

The result? Missed opportunities for learning, stagnation, and a disengaged workforce. 

In contrast, a culture o...

 As a business leader, your success hinges on more than just working hard—it’s about working smart. That means mastering the balance between effectiveness and efficiency. 

Effectiveness vs. Efficiency: What’s the Difference?  

Effectiveness is about achieving the right outcomes. It’s setting clear...