Welcome to the Fortnightly Focus Blog

Quality by Design: Build a Business That Delivers Consistently (Even When You’re Not There) 

As we step into 2026, many leaders are setting bold goals for growth, scale, and impact. Yet one of the most powerful foundations for sustainable success is often overlooked: a deliberate quality-improvemen...

Every thriving business you admire—whether a boutique consultancy, a tech start-up, or a specialized trade service—has one shared truth behind its momentum: they know exactly who they serve and why those customers choose them. In a noisy marketplace where customers are overwhelmed with options, clar...

Every organization has a culture—whether designed intentionally or left to evolve by default. Culture defines how people behave, interact, make decisions, and ultimately deliver results. It’s the invisible force that either fuels or frustrates your success. 

Research by Human Synergistics (2017) sh...

Designing and launching the Effective Leadership Toolkit (ELT) has been one of the most rewarding — and humbling — experiences in our journey at Small Changes Big Impact. 

Like many entrepreneurs and leaders, I had to learn that great things evolve through iteration, not perfection. 

When we be...

The COVID-19 pandemic was a stark reminder that minimizing workplace risk is not just a compliance exercise—it’s essential for protecting your people, your customers, and the sustainability of your business.  

Whether facing a public health crisis, a natural disaster, or day-to-day operational haza...

Creating a Shared Understanding of Quality in Your Business 

When you ask your team what quality means, don’t be surprised if you get a variety of answers. Some may equate it with luxury brands like Mercedes-Benz or Royal Doulton, while others may think of it simply as “getting the job done.” These...