Welcome to the Fortnightly Focus Blog

Designing and launching the Effective Leadership Toolkit (ELT) has been one of the most rewarding — and humbling — experiences in our journey at Small Changes Big Impact. 

Like many entrepreneurs and leaders, I had to learn that great things evolve through iteration, not perfection. 

When we be...

The COVID-19 pandemic was a stark reminder that minimizing workplace risk is not just a compliance exercise—it’s essential for protecting your people, your customers, and the sustainability of your business.  

Whether facing a public health crisis, a natural disaster, or day-to-day operational haza...

Creating a Shared Understanding of Quality in Your Business 

When you ask your team what quality means, don’t be surprised if you get a variety of answers. Some may equate it with luxury brands like Mercedes-Benz or Royal Doulton, while others may think of it simply as “getting the job done.” These...

In today’s competitive landscape, winning businesses are not just those that provide excellent service at the front line, but those that embed the customer at the heart of their entire organization. 

Over the last decade, the conversation has shifted from customer satisfaction and relationship mana...

In today’s complex business environment, leaders of small to medium enterprises (SMEs) need more than strategies and targets—they need a unifying compass. A Business Manifesto provides that compass. It’s more than a statement; it’s a declaration of what your business stands for, the values you live ...

In business, words matter—but actions matter more. Commitment statements bridge the two. They are not lofty aspirations or vague values pinned to a wall. Instead, they are clear promises your business makes to customers, employees, suppliers, regulators, and the community. 

When done well, commitme...