Welcome to the Fortnightly Focus Blog

Creating a Shared Understanding of Quality in Your Business 

When you ask your team what quality means, don’t be surprised if you get a variety of answers. Some may equate it with luxury brands like Mercedes-Benz or Royal Doulton, while others may think of it simply as “getting the job done.” These...

In today’s competitive landscape, winning businesses are not just those that provide excellent service at the front line, but those that embed the customer at the heart of their entire organization. 

Over the last decade, the conversation has shifted from customer satisfaction and relationship mana...

 “The best way to predict your business future is to invest in your leaders.”

Small Change: Know the importance of developing leadership capability

Many business owners and senior leaders ask: Is leadership development really worth the effort?
The answer is a resounding yes—and the data proves it....

When things go wrong in a business, the instinct to assign blame can be substantial. However, in a blame culture, employees avoid taking risks, hide mistakes, and fear speaking up.  

The result? Missed opportunities for learning, stagnation, and a disengaged workforce. 

In contrast, a culture o...

 “We have to be the change we want to see.” – Mahatma Gandhi

Leadership is a journey filled with challenges, but it’s also an opportunity to shape your business’s future and create lasting impact.

As leaders, we sometimes encounter obstacles - those trouble spots that slow our progress or keep us ...